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Delivery Policy
How much does it cost?
Delivery charges are related to the type of items being purchased and location. A shipping quotation is displayed at the bottom of items descriptions which are light in weight such as taps and showers. This fee is generally £9.99 depending on location. For items which are heavy in weight such as furniture and baths, a postcode is required to obtain a shipping quotation. This can be done by adding your item(s) to your basket and entering a postcode as instructed.
Our delivery charges include orders to UK mainland addresses only, excluding Scottish Highlands, Northern Ireland, and The Channel Islands & Eire. (Please email us for quote on deliveries to these locations)
When will my order arrive?
Delivery estimates are displayed on induvidual item pages or on the shopping basket page, once a postcode has been supplied
--The date of delivery specified by Bathroomscheaper.co.uk is an estimate only. In rare cases items may take longer than the time specified. You are advised to not make any firm plans for the hiring or tradesmen or other actions which may incur costs until you have received and checked all your goods. We can not be held responsible, and can not make compensation, for any costs incurred by damaged or missing items.
Assistance with Deliveries
External courier companies are used to deliver our items. You must be aware that only one delivery driver usually mans courier vehicles, so for larger more bulky items suitable help may be needed. Delivery drivers are not insured to enter your home and will only deliver as close as possible.
What to do if there is a problem with the delivery?
If your order does not arrive when you expect it, please visit our customer service contact facility, detailing your order details that were given to you as your order was processed. We will contact our couriers and endeavour to contact you detailing the status of your order.
Returns Policy
Returns for goods damaged or faulty
You will need to inform us of damaged/faulty items within 48 hours of accepting the delivery. Please make sure that if anyone else other than yourself is accepting your delivery, they adhere to this procedure. If you contact us after this period we are unable supply you with any replacements.
Returns for incorrect items received
Please inform us as soon as possible and we will endeavour to have your items exchanged as swiftly as possible. It is your responsibility to notify us of any in-correct goods supplied within 7 days of delivery.
Items which have been correctly supplied against a confirmed order are not able to be returned.
If for any reason you need to return any of your items please consider and follow our guidelines below:
- Please visit our customer service contact page supplying details that were given as your order was processed.
- Please detail why you would like to return your item.
- Please specify whether you would like us or yourself to arrange the return procedure.
- Details of all goods collected will be given once the collection process is underway.
- Items sent by mistake must still be in original packaging and condition.
- We are not able to exchange or credit items that were sent incorrectly if we have not been notified within 7 days after you have accepted delivery.
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